Shipping policy

Get free shipping
To Europe spend over €60
To the United Kingdom spend over £170
To the rest of the world spend over €290

Dispatching Orders
Orders will be dispatched within 1 day.

Transit Time
To the Netherlands & Belgium 1/2 days.
To the rest of Europe 3/4 days.
To the rest of the world 4/7 days.

Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

Items Out Of Stock
If an item is out of stock, we will send the order once its back in stock.

Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Tracking shows deliverd but i never received my order
This could happen when items are sent to workplaces. Most of the times it has been delivered to a different company or a colleague. When this happens you can request a proof of delivery certificate by the courier. Please note that we do not refund orders that are tracked as delivered. We recommend to ship your items to a secure adress.

Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched.

My order is cancelled, why?
We work with fraud filters, that select and cancel all orders that have fraudulent signs. This could be that the billing adress is far from the shipping adress. Or many attempts to buy with a credit card. If this is the case, and you are a legit buyer, please contact us, we'll solve the problem.

Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website. 

Import Duties & Taxes
We ship all orders within the EU on a Delivered Duty Paid basis, meaning all taxes and import duties are included in the price. You won’t face any additional charges upon delivery.
Import duties and taxes for countrys outside the EU may be liable to be paid upon arrival in destination country. This varies by country, and AYY encourage you to be aware of these potential costs before placing an order with us.If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to AYY at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.